Export report showing duplicate records
Ticketclosed
Merriott Lyle Distribution · Export report showing duplicate records
Tariq Saleem reported duplicate records in CSV exports due to multiple join paths. Olivia Grant identified the bug, escalated to engineering, and deployed a fix on 16 Mar 2026. Tariq confirmed resolution.
What happened
What this says
As at Fri 9 Oct 2026Tariq Saleem reported duplicate records in CSV exports due to multiple join paths. Olivia Grant identified the bug, escalated to engineering, and deployed a fix on 16 Mar 2026. Tariq confirmed resolution.
Problem: Export functionality included duplicate records when multiple join paths led to the same record. Handling: Olivia reproduced the issue, escalated to the engineering team, and deployed a fix on 16 Mar 2026. The fix went live at 07:00. Tariq confirmed the duplicates were resolved after testing.
Details
Updated 9 Oct 26Trail
created · Tariq Saleem 11 Mar 2026 12:06When I export a customer query to CSV, some records are showing up twice. Ran a query for all accounts modified in the last week, and the export included multiple duplicates. I've tried it a couple of times and it's consistent. Can you check the export logic?- Public reply · Olivia Grant 11 Mar 2026 18:43Thanks for reporting this. I can reproduce it on my end, the export is including duplicates when there are multiple join paths to the same record. This is a bug in how we handle the export query joins. I'm escalating to the engineering team to fix this in the next release. In the meantime, if you de-duplicate in Excel that should work.
- Public reply · Tariq Saleem 13 Mar 2026 10:58All right, we can work round it in Excel for now. When's the fix going out? And I should check if other exports have the same problem, is this a general issue with the joins?
- Public reply · Olivia Grant 16 Mar 2026 15:29The fix is in today's release, it went live this morning at 07:00. You shouldn't see duplicates in any exports now. Can you test it with the same query and let me know if it's working properly?
- Public reply · Tariq Saleem 16 Mar 2026 15:33Just tested it and there are no duplicates anymore. That's the issue sorted. Cheers, Tariq.
- Status change · 20 Mar 2026 23:59