Regional dashboard is slow when filtering large accounts
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Merriott Lyle Distribution · Regional dashboard is slow when filtering large accounts
Tariq Saleem reported slowness in the regional dashboard when filtering by large accounts. Bethan Lister identified a dashboard rendering issue with hundreds of related disputes and escalated to engineering.
What happened
What this says
Current to 14 Oct 26Tariq Saleem reported slowness in the regional dashboard when filtering by large accounts. Bethan Lister identified a dashboard rendering issue with hundreds of related disputes and escalated to engineering.
Problem: Dashboard queries slowed when filtering large accounts with hundreds of related dispute records. Handling: Bethan reproduced the issue, diagnosed a dashboard rendering layer problem, and escalated to engineering for a fix. Watch: Monitor for resolution in next engineering release.
Details
Updated 9 Oct 26Trail
created · Tariq Saleem 12 Jun 2025 09:47Hi, We're seeing slowness when the regional teams run queries on larger accounts - the dashboard takes a long time to load when they filter by big accounts. It happens consistently on the same accounts. This was working fine a month ago. The teams are using the standard dashboard I built for the monthly review. I've checked the query and it looks straightforward - it's a simple account filter. Can you help us work out if this is something on our end? Cheers, Tariq- public_reply · Bethan Lister 12 Jun 2025 11:16Hi Tariq, Just so I've got this right - the regional dashboard is slow when you filter by certain large accounts. That's helpful. A few questions: is it slow on all accounts or just the big ones? When you say it takes a long time, how long are we talking? And can you try running the query in the query builder and tell me if it's faster? Thanks, Bethan
- public_reply · Tariq Saleem 13 Jun 2025 10:11Hi Bethan, It's specifically the large accounts. I tested a few and the pattern is consistent. The query in the builder runs quickly, but in the dashboard it's slow. I checked the load log for one of the slow accounts and I'm seeing we're pulling in a lot of related records from the disputes field. That could be the cause. Cheers, Tariq
- public_reply · Bethan Lister 16 Jun 2025 10:58Hi Tariq, That's useful - if the query is fast in the builder but slow in the dashboard, the issue is in the rendering layer. The disputes field pulling a lot of records would explain the slowness. Which account did you check the load log for? And roughly how many related disputes does it have? Thanks, Bethan
- internal_note · Bethan Lister 16 Jun 2025 16:11Tariq confirmed the slow accounts have hundreds of related disputes in the load log. This is a known issue with dashboard rendering of large related datasets. I've reproduced it on my end. Escalating to engineering.
- status_change · 22 Jun 2025 23:59