Export function not working correctly

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Maelbeek Assurances · Export function not working correctly

CSV exports show null values for fields visible in the interface, blocking finance system integration. First response 128 minutes. Created 29 May 2026, resolved 9 Jun 2026, closed 13 Jun 2026.

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As at Fri 9 Oct 2026

CSV exports show null values for fields visible in the interface, blocking finance system integration. First response 128 minutes. Created 29 May 2026, resolved 9 Jun 2026, closed 13 Jun 2026.

Problem: Thomas Janssens found that data displayed in the brain exports as blank columns in CSV format, preventing data flow into the finance system. Handling: Bethan Lister asked which fields were affected and requested details of the export operation to reproduce the issue. Watch: This is a data integrity issue between the interface layer and export pipeline that could block financial reporting workflows.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)128

CSAT3

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created · Thomas Janssens 29 May 2026 15:31
When we export data from the brain to CSV, some columns are showing null values even though the data is visible in the interface. This is affecting our ability to get the data into our finance system.
Public reply · Bethan Lister 29 May 2026 17:39
Hi Thomas, Just so I've got this right, the data displays in the brain but exports as blank? Which data fields are showing null? Can you tell me what you're exporting so I can reproduce this? Thanks, Bethan
Status change · Bethan Lister 9 Jun 2026 13:28
Status change · 13 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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