Thomas Janssens
Person
Maelbeek Assurances · admin
Thomas Janssens is Maelbeek Assurances' CRM Administrator and platform admin, the main technical contact and heaviest user. He asked 38% of the organisation's questions over the last 12 months, which is a key-person risk.
Who they are
Insight
Current to 14 Oct 26Thomas Janssens is Maelbeek Assurances' CRM Administrator and platform admin, the main technical contact and heaviest user. He asked 38% of the organisation's questions over the last 12 months, which is a key-person risk.
Role: CRM Administrator in Brussels and the only technical contact for the three connectors. He signs off test data, supplies credentials and raises most tickets.
Influence: He leads day-to-day use and is not shown deciding commercial terms. Arnaud Janssens appears to hold the buying conversation. His interest in filtered dashboards points to a possible Growth conversation.
Watch: He asked 35% of questions in the last 90 days. The CRM sync was red on 3 Sep 2026 with no cause found by 9 Sep 2026. Several data issues, including duplicate invoices, have come through him.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Maelbeek Assurances | CRM Administrator | admin | thomas.janssens@maelbeek.example |
Activity
- 10 Sep 2026ticketHow to set up alerts for new complaints
- 3 Sep 2026email_threadCRM sync not working
- 2 Sep 2026ticketDuplicate records in data
- 31 Jul 2026ticketHow to filter search results by date
- 9 Jul 2026ticketHow to create filtered dashboards
- 29 May 2026ticketExport function not working correctly
- 13 Apr 2026ticketPerformance issue: slow queries
- 2 Mar 2026callMaelbeek Assurances / BB-Demo – Onboarding
- 25 Feb 2026email_threadOnboarding checkpoint
- 13 Feb 2026callMaelbeek Assurances / BB-Demo – Onboarding
- 11 Feb 2026email_threadOnboarding kickoff
- 6 Feb 2026callMaelbeek Assurances / BB-Demo – Kickoff
+1 - 27 Oct 2025callMaelbeek Assurances / BB-Demo – Demo
+2