User account access problem

Ticketclosed

Skovdal Software · User account access problem

Two team members unable to log in after recent staff changes on 12 Jan 2026. Bethan asked for email addresses to check account status; conversation ended with no resolution documented.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Two team members unable to log in after recent staff changes on 12 Jan 2026. Bethan asked for email addresses to check account status; conversation ended with no resolution documented.

Problem: Two users could not log in. Mads suspected a previous sign-out after a staff change didn't clear properly, leaving a session lock.

Handling: Bethan responded quickly (first response 91 minutes) and asked for email addresses to check account status. The conversation stopped; no email addresses provided in visible transcript and no resolution documented.

Watch: This ticket closed but appears incomplete. Two users were blocked from access with no confirmation they were restored. Potential churn risk if the team couldn't access the brain.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)91

CSAT3

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Trail

Public reply · Mads Mortensen 12 Jan 2026 12:51
We've had a couple of staff changes in the last week and I think one of the previous sign-outs didn't clear properly. That might be related to what's happening now.
created · Mads Mortensen 12 Jan 2026 15:11
Hi, I'm following up on the access issue we've been having. Two of our team members still can't log into the brain despite the previous fix. Can you look into this again?
Public reply · Bethan Lister 12 Jan 2026 16:42
Just so I've got this right, two users can't log in? I'll need their email addresses so I can check their account status. Can you send those over? Thanks, Bethan
Status change · Bethan Lister 16 Jan 2026 14:47
Status change · 20 Jan 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help