Dashboard not refreshing after data update

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Skovdal Software · Dashboard not refreshing after data update

Revenue Overview dashboard showing November metrics despite December refresh. Underlying data current but display cached with 24-hour timeout. Escalated to platform team.

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What happened

What this says

As at Fri 9 Oct 2026

Revenue Overview dashboard showing November metrics despite December refresh. Underlying data current but display cached with 24-hour timeout. Escalated to platform team.

Problem: dashboard showing outdated metrics even though nightly refresh completed and underlying data is current. Handling: Bethan diagnosed caching layer issue: the Monthly Recurring Revenue card had a 24-hour cache timeout, causing stale display. Escalated to Ewan's platform team. Watch: incomplete resolution shown in ticket; no clear confirmation that cache fix was deployed.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelemail

First response (min)442

CSAT1

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created · Mads Mortensen 2 Dec 2025 15:38
We've noticed the dashboard is showing outdated metrics even though the nightly refresh should have completed. The data in the brain seems current but the dashboard displays are stale. This is causing problems for our team who rely on these numbers for daily reporting.
Public reply · Bethan Lister 2 Dec 2025 23:00
Hi Mads, I've picked this up. Just so I've got this right, the dashboard figures aren't updating even after the refresh completes, but the underlying data is current? Can you tell me which dashboard and which metrics aren't refreshing? That'll help me track down what's happening. Thanks, Bethan
Public reply · Mads Mortensen 4 Dec 2025 12:17
Bethan, it's the Revenue Overview dashboard, specifically the Monthly Recurring Revenue card. It's showing November figures even though we're in December.
Internal note · Bethan Lister 4 Dec 2025 13:02
Looked at their dashboard config. Cache timeout on the MRR card is set to 24 hours. Likely a caching layer issue. Escalating to platform team.
Status change · Bethan Lister 22 Dec 2025 17:42
Status change · 26 Dec 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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