Bug: Segment filters not applying correctly

Ticketclosed

Lindqvarn Retail · Bug: Segment filters not applying correctly

Karin Sjöberg reported that segment filtering by purchase frequency returned incorrect counts. Bethan Lister reproduced the issue, identified a bug in the day-range filter logic, and escalated for a fix.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Karin Sjöberg reported that segment filtering by purchase frequency returned incorrect counts. Bethan Lister reproduced the issue, identified a bug in the day-range filter logic, and escalated for a fix.

Problem: The segment builder's purchase frequency filter (more than five orders in ninety days) returned counts that didn't match the source data. Handling: Bethan reproduced the bug and identified the issue as incorrect interpretation of the ninety-day window. She offered a workaround using the date range picker and escalated for a permanent fix. This signals data accuracy concerns to the customer.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelweb

First response (min)124

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Internal note · Bethan Lister 9 Apr 2026 09:32
Logged by Karin. Segment filter discrepancy on purchase frequency. Need to check filter logic and data freshness.
created · Karin Sjöberg 9 Apr 2026 10:35
I'm seeing an issue with the customer segment builder. When I filter by purchase frequency (more than five orders in ninety days), the count doesn't match what I expect. I've checked the source data and it's correct, but the brain is giving me different numbers. Can you look into this? Vänliga hälsningar, Karin
Public reply · Bethan Lister 9 Apr 2026 12:39
Hi Karin, Thanks for reporting this. I've reproduced it on my side. The issue is with how the filter interprets the ninety-day window. I'm escalating to our platform team to fix it. In the meantime, if you rebuild the segment using the date range picker instead of the 'days in past' filter, it should work correctly. Thanks, Bethan
Status change · Bethan Lister 16 Apr 2026 10:14
Status change · 20 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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