Dashboard queries running slowly
Ticketclosed
Lindqvarn Retail · Dashboard queries running slowly
Karin reported 30-second dashboard load times. Olivia and Ewan diagnosed cause: new e-commerce connector ingesting transaction data. Optimization advice provided.
Priority normal
What happened
What this says
As at Fri 9 Oct 2026Karin reported 30-second dashboard load times. Olivia and Ewan diagnosed cause: new e-commerce connector ingesting transaction data. Optimization advice provided.
Problem: Customer dashboards slowed after adding e-commerce connector ingesting transaction data. Handling: Olivia diagnosed the issue and escalated to Ewan (Head of Platform) for optimization guidance. Solved in 5 days. Watch: New connectors with high data volume may degrade query performance. Customer actively expanding connector footprint.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryperformance
Channelemail
First response (min)265
CSAT5
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created · Karin Sjöberg 6 Mar 2026 09:08Good morning, Our customer segment dashboards are taking 30 seconds or more to load. This wasn't happening a couple of weeks ago. Is this on our end or yours? What can we do to speed things up? Vänliga hälsningar, Karin- Public reply · Olivia Grant 6 Mar 2026 13:33Hi Karin, Thanks for flagging this. Platform looks healthy on our side. A couple of questions: How many records are you querying in these dashboards? Have you added any new connectors recently? Let me know and we can dig in together. Thanks, Olivia
- Public reply · Karin Sjöberg 10 Mar 2026 10:55Hello Olivia, We found it, we added a new e-commerce connector last week ingesting transaction data. That's likely the cause. We should anchor this: do we need to adjust how we're querying, or should we think about it differently? Vänliga hälsningar, Karin
- Public reply · Olivia Grant 11 Mar 2026 15:58Hi Karin, That makes sense. The new connector adds volume, but query tweaks can help. Let me bring in Ewan from the platform team to advise on optimising those dashboards. I'll follow up with some steps you can take. Thanks, Olivia
- Internal note · Olivia Grant 11 Mar 2026 16:44Looped in Ewan. Reviewing query performance with new e-commerce data volume. Will provide optimisation recommendations.
- Status change · 15 Mar 2026 23:59
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