Customer service connector down - no new data loading

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Lindqvarn Retail · Customer service connector down - no new data loading

Karin Sjöberg reported that the customer service connector stopped loading data after a system change. Olivia Grant identified a field mapping issue, pushed a fix, and resynced the data.

Priority urgent

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What happened

What this says

Current to 14 Oct 26

Karin Sjöberg reported that the customer service connector stopped loading data after a system change. Olivia Grant identified a field mapping issue, pushed a fix, and resynced the data.

Problem: The customer service connector stopped loading new records after a change to the upstream feed structure. Karin needed current customer feedback for reporting. Handling: Olivia diagnosed a field mapping issue and applied a fix with resync. Watch: Karin's follow-up asking about protection against future feed changes signals a need for clearer communication on system change impacts.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)13

CSAT2

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created · Karin Sjöberg 13 Aug 2025 13:15
Our customer service connector has stopped loading data - the last records were indexed this morning and nothing new has come through since. We're still adding new customer feedback from our stores that we need for reporting. It's urgent. What's the status?
public_reply · Olivia Grant 13 Aug 2025 13:28
Hi Karin, I can see the connector is down on our side. I'm investigating now. This is priority for us - I'll get back to you within the hour with an update.
public_reply · Olivia Grant 15 Aug 2025 09:56
I've found the issue - there's been a change in the feed you're pulling from and the connector needs an update to the field mapping. I've pushed a fix and I'm resyncing the data now.
public_reply · Karin Sjöberg 15 Aug 2025 12:17
Thanks for the quick turnaround. How long until the data catches up?
internal_note · Olivia Grant 15 Aug 2025 13:08
Resync in progress. Customer service records should be current within an hour. Testing data flow to confirm.
public_reply · Karin Sjöberg 15 Aug 2025 14:29
Understood. We'll need to make sure this doesn't happen again when systems change - can we discuss protection against future feed changes?
status_change · Olivia Grant 15 Aug 2025 16:13
status_change · 19 Aug 2025 23:59

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