Refresh still not running, need urgent update

Ticketclosed

Brakkevoort Logistics · Refresh still not running, need urgent update

Pieter van Dam reported nightly refresh not completed by business day on 22 Jul 2026; dashboards stale. Bethan identified database lock in ingestion service; refresh restarted at 14:15 but customer unhappy with workaround.

Priority urgent

made from

What happened

What this says

As at Fri 9 Oct 2026

Pieter van Dam reported nightly refresh not completed by business day on 22 Jul 2026; dashboards stale. Bethan identified database lock in ingestion service; refresh restarted at 14:15 but customer unhappy with workaround.

Problem: Nightly refresh had not completed by morning on 22 Jul 2026; dashboards showed yesterday's data. Account managers needed current data for weekly review, and refresh was 14 hours late.

Handling: Bethan Lister investigated, found a database lock in the ingestion service blocking the refresh, and estimated 30-minute resolution. Refresh restarted at 14:15 but customer was offered manual export workaround earlier.

Watch: Enterprise tier customer expects 07:00 completion on business days; this breach triggers SLA credit. Customer unhappy with workaround; CSAT likely low. Database lock suggests infrastructure scalability concern.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_freshness

Channelweb

First response (min)25

CSAT2

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

Public reply · Bethan Lister 22 Jul 2026 10:54
Hi Pieter, We're investigating the refresh issue from yesterday. Can you confirm that your dashboards are still showing yesterday's data and nothing since? Thanks, Bethan
Status change · Bethan Lister 22 Jul 2026 11:39
Public reply · Pieter van Dam 22 Jul 2026 12:36
Yes, still yesterday's data. Nothing has updated. The nightly refresh clearly didn't run and we're halfway through the day now. What's causing the delay?
created · Pieter van Dam 22 Jul 2026 13:03
We still don't have the refresh. I saw your earlier message but we're now into the business day and the dashboards are still stale. Our account managers need current data for the weekly review. When will the refresh actually be running?
Public reply · Bethan Lister 22 Jul 2026 13:28
We've found a database lock in the ingestion service that's blocking the refresh. The platform team are working to resolve it now. We expect the refresh to resume within the next thirty minutes.
Internal note · Bethan Lister 22 Jul 2026 15:00
Advised manual export workaround at 13:28. Refresh restarted at 14:15 but customer unhappy with workaround. CSAT likely to be low.
Status change · 26 Jul 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help