Duplicate shipper records in the brain

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Brakkevoort Logistics · Duplicate shipper records in the brain

Bas Vermeulen reported duplicate shipper records with different field values breaking dashboards. Bethan Lister identified duplicates originated from CRM migration with matching external IDs. Customer ran deduplication.

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What happened

What this says

As at Fri 9 Oct 2026

Bas Vermeulen reported duplicate shipper records with different field values breaking dashboards. Bethan Lister identified duplicates originated from CRM migration with matching external IDs. Customer ran deduplication.

Problem: Each shipper appearing twice with different fields, breaking reports. Root cause was CRM data migration that duplicated records with matching external IDs, not a brain issue. Handling: BG-Demo identified the CRM-level problem and guided customer to run deduplication. Customer confirmed duplicates resolved after running the process.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelchat

First response (min)385

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created · Bas Vermeulen 6 Mar 2026 08:38
We're seeing duplicate records for each shipper account. The duplicates have slightly different field values, which is breaking our dashboards and reports.
Public reply · Bethan Lister 6 Mar 2026 15:03
Thanks for raising this, Bas. Just so I've got this right, you're seeing each shipper appearing twice with different field values? Where are these records coming from, is it your CRM?
Public reply · Bas Vermeulen 10 Mar 2026 10:00
Yes, they're coming from the CRM. I think they might have duplicated during our data migration last month, and they didn't deduplicate properly when we synced.
Public reply · Bethan Lister 11 Mar 2026 16:10
Thanks for that context. I've checked the incoming data and I can see records with matching external IDs coming through twice. This is happening at the CRM level before it reaches us. Can you try running a deduplication in your CRM and tell me what you see on the next refresh?
Internal note · Bethan Lister 13 Mar 2026 10:58
Customer ran deduplication. Awaiting confirmation on next sync.
Public reply · Bas Vermeulen 13 Mar 2026 15:45
We ran the deduplication and the duplicates are gone now. Thanks for your help tracking that down.
Status change · Bethan Lister 30 Mar 2026 10:56
Status change · 3 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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