Invoice query regarding December billing

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Brakkevoort Logistics · Invoice query regarding December billing

Customer queried December invoice for annual Growth tier fee; support confirmed £44k charge matches contract running 1 Apr 2025 to 31 Mar 2026.

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As at Fri 9 Oct 2026

Customer queried December invoice for annual Growth tier fee; support confirmed £44k charge matches contract running 1 Apr 2025 to 31 Mar 2026.

Problem: Bas questioned why December invoice showed the full annual Growth tier fee mid-year. Handling: Olivia explained annual subscriptions are billed in advance and confirmed the £44k charge for the 1 Apr 2025 to 31 Mar 2026 contract term. Bas confirmed the billing matched the signed contract. First response was 474 minutes. Watch: Positive resolution; customer accepted explanation.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybilling

Channelemail

First response (min)474

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created · Bas Vermeulen 9 Dec 2025 17:56
I've received the December invoice and want to confirm the charges are correct. The invoice shows the full annual fee even though we're only part-way through the year. Can you explain the breakdown?
Public reply · Olivia Grant 10 Dec 2025 01:50
Hi Bas. Thanks for the query. Annual subscriptions are billed in advance, so you'll see the full year's fee upfront. The invoice itemises this as annual recurring revenue for the Growth tier. Let me check our records to confirm it matches your contract. Thanks, Olivia.
Public reply · Olivia Grant 10 Dec 2025 14:03
I've confirmed the charge is correct: £44,000 for your annual Growth tier subscription. Your contract runs for the full year from 1 Apr 2025 to 31 Mar 2026. The December billing was on schedule. Anything else I can clarify? Thanks, Olivia.
Public reply · Bas Vermeulen 10 Dec 2025 14:26
That makes sense. Just confirming this matches our signed contract.
Public reply · Bas Vermeulen 10 Dec 2025 16:19
Confirmed. All looks good. Thanks for sorting that quickly.
Status change · Olivia Grant 29 Dec 2025 11:29
Status change · 2 Jan 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
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Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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