Connector stopped syncing data

Ticketclosed

Brakkevoort Logistics · Connector stopped syncing data

Connector stopped pulling fresh data after customer system maintenance; support diagnosed expired credentials; customer refreshed and sync resumed.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Connector stopped pulling fresh data after customer system maintenance; support diagnosed expired credentials; customer refreshed and sync resumed.

Problem: Data connector was not pulling fresh data; last update was several days prior. Handling: Olivia checked logs, identified timeout issue, and suspected expired credentials or firewall change. Pieter confirmed system maintenance occurred, refreshed credentials and re-authenticated; connector came back online the next morning. Watch: First response took 462 minutes; issue was resolved through customer action.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)462

CSAT5

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Trail

created · Pieter van Dam 3 Sep 2025 12:10
One of our data connectors has stopped pulling fresh data. The last update was a few days back and now we're seeing stale information in our queries. What should we check first?
Public reply · Olivia Grant 3 Sep 2025 19:52
Hi Pieter. I can see which connector you mean. Did anything change on your end recently - a system update or permission change? Let me know and I'll check our logs for any errors. Thanks, Olivia.
Public reply · Olivia Grant 4 Sep 2025 10:21
I've had a look at the logs and the connector is hitting a timeout when trying to connect. This usually means either a firewall rule or a credential has expired. Can you check the connector settings and confirm the credentials are still valid? Thanks, Olivia.
Public reply · Pieter van Dam 4 Sep 2025 15:43
Good catch. We had a system maintenance last week. I've refreshed the credentials and re-authenticated the connector. Should it pull data now?
Public reply · Pieter van Dam 5 Sep 2025 09:16
Connector is back online. Data came through this morning.
Status change · Olivia Grant 10 Sep 2025 10:39
Status change · 14 Sep 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help