Setting up recurring commissioner reports

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Hollowmere Care Group · Setting up recurring commissioner reports

Natasha, newly arrived at Hollowmere, asked how to set up recurring weekly reports for a commissioner. Support suggested building as a dashboard for auto-updates rather than rebuilding weekly.

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As at Fri 9 Oct 2026

Natasha, newly arrived at Hollowmere, asked how to set up recurring weekly reports for a commissioner. Support suggested building as a dashboard for auto-updates rather than rebuilding weekly.

Problem: Natasha needs a recurring weekly report of families with open safeguarding plans by home, with case worker contact details. Handling: Olivia recommended building as a dashboard rather than a one-off query, so it auto-updates weekly. This is sound adoption guidance showing strong product knowledge. Watch: Natasha is new to the organisation and to the brain, marking her as a potential champion or key-person risk. Ticket is still pending as of the as-of date. First response was 116 minutes for a high-priority how-to.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First response (min)116

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created · Natasha Pryor 9 Oct 2026 14:32
Hi, I've just started here and I'm getting up to speed with the brain. I need to set up something for one of our commissioners: all families with open safeguarding plans by home, including the case worker contact details. What's the best way to structure this so I can refresh it weekly without rebuilding it each time?
Public reply · Olivia Grant 9 Oct 2026 16:28
Hi Natasha, great question. For a weekly refresh, I'd recommend building this as a dashboard rather than a one-off query. That way it'll auto-update and you can save the filters for next time. Happy to walk you through it if that would help?

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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