Cross-home search for safeguarding cases
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Hollowmere Care Group · Cross-home search for safeguarding cases
Customer requested ability to search across all homes simultaneously for families with open safeguarding cases to accelerate audits. Product team assessed as feasible and tentatively scheduled next quarter.
What happened
What this says
As at Fri 9 Oct 2026Customer requested ability to search across all homes simultaneously for families with open safeguarding cases to accelerate audits. Product team assessed as feasible and tentatively scheduled next quarter.
Josh requested the ability to search across all homes simultaneously for families with open safeguarding cases instead of home-by-home queries, to accelerate audit processes. Olivia acknowledged the value, shared with product team, and reported the team assessed it as feasible and tentatively scheduled for next quarter. Discussion is planned during the customer's QBR.
Details
Updated 9 Oct 26Trail
created · Josh Fairburn 16 Sep 2026 17:46Hi, we'd like a way to search across all homes at once instead of having to look at each home individually. Specifically, we need to be able to ask the brain for all families with open safeguarding cases across all our homes in one go. This would make our safeguarding audits much faster.- Public reply · Olivia Grant 17 Sep 2026 01:33Thanks for that, Josh. That's a valuable idea: it would definitely help with cross-home reporting and audits. I'll share this with our product team and see how we can prioritize it.
- Public reply · Josh Fairburn 18 Sep 2026 10:55Thanks, Olivia. Do you have a sense of timeframe for something like this?
- Public reply · Olivia Grant 18 Sep 2026 13:52The team thinks it's feasible. We're considering it for the next quarter, and I'll make sure to discuss it in your QBR so we can talk through the implementation.
- Status change · 25 Sep 2026 23:59