Duplicate family contact records

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Hollowmere Care Group · Duplicate family contact records

Customer reported duplicate resident family contact records with spelling variations across homes, blocking accurate matching against commissioner referrals. Root cause identified as inconsistent source formatting.

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What happened

What this says

As at Fri 9 Oct 2026

Customer reported duplicate resident family contact records with spelling variations across homes, blocking accurate matching against commissioner referrals. Root cause identified as inconsistent source formatting.

Josh reported duplicate resident family contact records with spelling variations appearing across homes, preventing accurate matching against commissioner referral data. Bethan quickly reproduced the issue and traced it to inconsistent formatting in the source data. She escalated investigation to Kieran. This resolved faster than the previous duplicate report.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityurgent

Statusclosed

Categorydata_quality

Channelchat

First response (min)51

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Public reply · Josh Fairburn 15 Sep 2026 10:30
Just wanted to flag something we've spotted: duplicate contacts in a few of our records.
created · Josh Fairburn 15 Sep 2026 12:52
Hi, we've noticed some duplicate entries in the resident family contact records. We're seeing the same contact appear twice with slight spelling variations in their name across several homes. This is causing issues when we try to match records against commissioner referrals. Can you help us understand why this is happening and what we can do to clean it up?
Public reply · Bethan Lister 15 Sep 2026 13:43
Just so I've got this right: you're seeing the same family contact listed twice with different name spellings? Can you give me an example from one of your homes?
Internal note · Bethan Lister 16 Sep 2026 09:56
Reproduced the issue. Duplicate contact entries across several homes. Source data has inconsistent formatting.
Public reply · Bethan Lister 16 Sep 2026 10:10
I've found the duplicates you mentioned. They're coming from inconsistency in the source data. I'm investigating the sync now to see if we can fix it at source.
Public reply · Josh Fairburn 16 Sep 2026 10:12
Thanks for looking into this. Let me know what you find.
Status change · Bethan Lister 17 Sep 2026 11:18
Status change · 21 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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