Duplicate records appearing in search results

Ticketclosed

Hollowmere Care Group · Duplicate records appearing in search results

Customer found duplicate family contacts in search results at several homes with same phone but different entry dates, confusing care teams. Issue traced to customer source data.

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What happened

What this says

As at Fri 9 Oct 2026

Customer found duplicate family contacts in search results at several homes with same phone but different entry dates, confusing care teams. Issue traced to customer source data.

Josh found duplicate family contacts appearing in search results at several homes with the same phone number but different entry dates, confusing care teams. Olivia requested a specific example (Smith family, Leeds home) to determine whether duplication existed in BG-Demo's system or the source. Josh confirmed it was a duplicate in their source data.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelweb

First response (min)66

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created · Josh Fairburn 24 Aug 2026 08:05
I'm getting duplicate records when I search for family contacts at several of our homes. For example, some families appear twice with different entry dates. This is causing confusion for our care teams. Can you check if there's a data quality issue with the family contact sync?
Public reply · Olivia Grant 24 Aug 2026 09:11
Hi Josh, I can help with this. Can you share one example, maybe a family name or contact that's appearing twice? That'll let me check whether the duplicate is in our system or in your source data.
Public reply · Josh Fairburn 25 Aug 2026 09:49
Sure, the Smith family at our Leeds home. They appear as two separate records with the same phone number but different entry dates. It's definitely a duplicate on our end.
Status change · Olivia Grant 2 Sep 2026 12:51
Status change · 6 Sep 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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