Query performance

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Hollowmere Care Group · Query performance

Josh asked whether slow query performance on large datasets was normal. Support explained performance varies with data volume; customer accepted the explanation.

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As at Fri 9 Oct 2026

Josh asked whether slow query performance on large datasets was normal. Support explained performance varies with data volume; customer accepted the explanation.

Problem: Queries on large incident and contact datasets taking longer than expected. Handling: Support set expectation that performance scales with data volume. Customer indicated they can live with current speeds. Watch: This is healthy expectation-setting, not a problem. No service issue indicated.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelweb

First response (min)321

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created · Josh Fairburn 12 May 2026 12:54
When we run searches on larger datasets, the brain takes quite a while to return results. Is there a way to speed this up, or is this normal? Performance seems a bit slow for our use case.
Public reply · Olivia Grant 12 May 2026 18:15
Hi Josh, thanks for the question. Query times can vary depending on what you're searching for and how much data you're working with. Longer waits can be normal if you're searching across a large dataset. Can you tell me more about what you're searching for and roughly how many records you're querying?
Public reply · Josh Fairburn 13 May 2026 13:21
It's mainly searches across all incidents and contact records, so quite a lot of data. I can live with the speed for now. Just wanted to check it wasn't something we were doing wrong on our end!
Status change · Olivia Grant 8 Jun 2026 17:06
Status change · 12 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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