Connector not syncing data

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Hollowmere Care Group · Connector not syncing data

Hollowmere Care Group's connector stopped syncing after an API authentication change; Olivia Grant identified the issue and requested a new API key for reconnection.

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What happened

What this says

As at Fri 9 Oct 2026

Hollowmere Care Group's connector stopped syncing after an API authentication change; Olivia Grant identified the issue and requested a new API key for reconnection.

Problem: One connector stopped syncing data needed for homes and family reports after the customer's backend system changed its API authentication. Handling: Olivia Grant reviewed logs, identified the authentication change occurred on the day sync stopped, and requested a new API key from the customer's tech team. Natasha Pryor obtained the key and confirmed readiness. Watch: Customer flagged data freshness as urgent for critical reports.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)355

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created · Natasha Pryor 8 Apr 2026 10:15
One of our connectors stopped syncing data yesterday afternoon. The homes reports need the latest family and commissioner details. Can you help us get this working again quickly? Thanks, Natasha
Public reply · Natasha Pryor 8 Apr 2026 14:03
The data stopped coming through yesterday afternoon. Other connectors are fine, it's just this one failing. What do you need from us to fix it?
Public reply · Olivia Grant 8 Apr 2026 16:10
Hi Natasha, thanks for letting me know. I'm looking into the connector logs now. Can you tell me which connector is having trouble? Also, when did you last see data come through? That'll help me trace where it stopped. Thanks, Olivia
Public reply · Olivia Grant 10 Apr 2026 11:19
I've found the issue. It looks like your system made a change to its API authentication yesterday, the connector lost access. I can fix this, but I'll need a new API key from your team. Can you get that for me? Thanks, Olivia
Public reply · Natasha Pryor 14 Apr 2026 10:18
Got the API key from our tech team. Should I send that through? Keen to get this sorted so we can see the latest information in the homes reports. Cheers, Natasha
Status change · Olivia Grant 14 Apr 2026 11:12
Status change · 18 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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