Duplicated records in the brain

Ticketclosed

Fairhallow Travel · Duplicated records in the brain

Key client contacts appearing twice; root cause identified in connector pulling duplicates; fixed and removed from data.

Priority low

made from

What happened

What this says

As at Fri 9 Oct 2026

Key client contacts appearing twice; root cause identified in connector pulling duplicates; fixed and removed from data.

Problem: Becky saw duplicate records for key client contacts, compromising data accuracy for important accounts.

Handling: Olivia traced the issue to a connector pulling records twice, removed duplicates and fixed the source. Took 22 days to resolve.

Watch: Second data quality issue in six months suggests ongoing connector configuration problems.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelemail

First response (min)557

Helpdeskmade from

Trail

created · Becky Lawton 23 Jul 2025 13:04
Hi there, I'm seeing some duplicate records in the brain, looks like some client contacts are appearing twice. Is this something you can help me clean up? Thanks, Becky x
Public reply · Olivia Grant 23 Jul 2025 22:21
Hi Becky, thanks for getting in touch. I can help with that. Duplicates usually happen when the same record gets synced from multiple sources. Can you give me an example, which contacts are showing up twice? That'll help me trace where they're coming from. Thanks, Olivia
Public reply · Becky Lawton 25 Jul 2025 10:57
Sure. A couple of our key client contacts are showing up twice, both are important accounts we work with regularly. Let me know if you need anything else. Cheers, Becky x
Public reply · Olivia Grant 29 Jul 2025 13:15
Thanks for those details. I've traced the issue, one of your connectors is pulling the same records twice. I've removed the duplicates from the brain, and I'm working with your team on fixing the connector so it doesn't happen again. Should be sorted now. Thanks, Olivia
Status change · Olivia Grant 14 Aug 2025 10:19
Status change · 18 Aug 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help