Dashboards showing stale data

Ticketclosed

Brannock Medical Supplies · Dashboards showing stale data

Helen reported on 21 Jul 2026 that dashboards had not updated since Tuesday night; the nightly refresh on 22 Jul 2026 afternoon had not run. Bethan identified a refresh service timeout affecting multiple customers and escalated to Ewan's platform team.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Helen reported on 21 Jul 2026 that dashboards had not updated since Tuesday night; the nightly refresh on 22 Jul 2026 afternoon had not run. Bethan identified a refresh service timeout affecting multiple customers and escalated to Ewan's platform team.

Problem: The nightly refresh failed, leaving dashboards stale through 22 Jul 2026 afternoon. Handling: Bethan responded within 60 minutes, confirmed a broader refresh service outage, and escalated to the platform team. Watch: Verify the fix was deployed on 23 Jul 2026 and the customer's dashboards updated; check if service credits are due.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)60

Incidentinc_2026_07_refresh

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created · Helen Varley 21 Jul 2026 11:44
Dashboards are showing stale data. Last refresh completed on Tuesday night. It's now Wednesday afternoon and nothing has run overnight. Can you check what's happened with the nightly refresh? All our key dashboards are pulling yesterday's numbers.
Public reply · Bethan Lister 21 Jul 2026 12:44
Hi Helen, I can see the refresh failed to complete last night. We're investigating. This looks like it may be a broader issue affecting other customers too. Let me escalate to the platform team. Thanks, Bethan
Internal note · Bethan Lister 22 Jul 2026 11:03
Refresh service went down during Tuesday night run. Root cause is a timeout in the ingestion pipeline. Multiple customers affected. Working on a fix now. ETA: this afternoon.
Public reply · Helen Varley 22 Jul 2026 14:28
Thanks for looking into it. We can wait until this afternoon for the refresh to complete. Thanks, Helen
Status change · Bethan Lister 23 Jul 2026 11:55
Status change · 27 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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