Missing delivery dates in dashboards

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Brannock Medical Supplies · Missing delivery dates in dashboards

About 20% of orders in the dashboard lacked delivery dates despite the dates existing in the source CRM. Bethan Lister diagnosed a data mapping issue requiring platform team review. Solved by 8 Apr 2026, 27 days later.

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What happened

What this says

As at Fri 9 Oct 2026

About 20% of orders in the dashboard lacked delivery dates despite the dates existing in the source CRM. Bethan Lister diagnosed a data mapping issue requiring platform team review. Solved by 8 Apr 2026, 27 days later.

Problem: Delivery dates began disappearing from the orders dashboard on 12 Mar 2026, affecting about 20% of records. Helen Varley confirmed the dates were present in the source system but weren't being indexed.

Handling: Bethan Lister confirmed the issue was a data mapping problem and escalated to the platform team to review connector configuration. The ticket was solved by 8 Apr 2026, 27 days after creation.

Watch: A 27-day resolution for missing data in a critical dashboard is concerning. Confirm the root cause was a one-off misconfiguration or a systemic issue. If recurrent, data quality needs closer monitoring.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelemail

First response (min)392

CSAT1

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created · Helen Varley 12 Mar 2026 16:41
We're seeing blank cells in the delivery date column of the orders dashboard. Started on Tuesday. It's affecting maybe 20 percent of records. The dates are in the CRM, they're just not syncing through. Can you fix this?
Public reply · Bethan Lister 12 Mar 2026 23:13
Hi Helen, I can see the issue. Can you share a couple of examples of orders with missing dates? I'll trace where they're being dropped. Thanks, Bethan
Public reply · Helen Varley 13 Mar 2026 09:20
I've emailed you a list. The delivery dates are definitely there in the source system. They just aren't showing up in the brain. Thanks, Helen
Internal note · Bethan Lister 13 Mar 2026 13:40
Confirmed: delivery dates exist in source but aren't being indexed to the brain. This is a data mapping issue. Needs platform team to review the connector configuration.
Status change · Bethan Lister 8 Apr 2026 16:18
Status change · 12 Apr 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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