Remove departed users: bulk access removal

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Brannock Medical Supplies · Remove departed users: bulk access removal

Helen Varley requested bulk removal of six departed users from the brain. Bethan Lister offered to handle removal on BG-Demo's side, explaining that the customer UI did not yet support bulk removal but BG-Demo had backend tools for this operation.

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What happened

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As at Fri 9 Oct 2026

Helen Varley requested bulk removal of six departed users from the brain. Bethan Lister offered to handle removal on BG-Demo's side, explaining that the customer UI did not yet support bulk removal but BG-Demo had backend tools for this operation.

Problem: Six users had departed and needed to be deprovisioned from the system. Handling: Bethan offered efficient backend bulk removal on BG-Demo's side, noting the customer UI tool does not yet support bulk operations. This shows good operational support. Watch: Customer-facing bulk user removal tool is a minor feature gap.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryaccess_permissions

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First response (min)807

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created · Helen Varley 14 Jan 2025 08:01
We've had some recent departures. I need to remove six users from the brain who are no longer with us. I have their names and email addresses. Can you do this in bulk? Is there an option in the UI, or do I need to go one by one? Can you handle it on your end?
Public reply · Bethan Lister 14 Jan 2025 21:28
Hi Helen, Send me the six names and email addresses and I'll remove them in one go on our side. That's fastest: you don't have a bulk removal tool in the UI yet, but we do on our end. Once I remove them they're locked out immediately. Thanks, Bethan
Status change · Bethan Lister 10 Feb 2025 10:55
Status change · 14 Feb 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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