Helpdesk connector has stopped syncing

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Vantrell Software · Helpdesk connector has stopped syncing

Jess Dobson reported the helpdesk connector stopped pulling new data several days prior; approximately 20 new tickets had not appeared in the brain. Bethan restarted the connector.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Jess Dobson reported the helpdesk connector stopped pulling new data several days prior; approximately 20 new tickets had not appeared in the brain. Bethan restarted the connector.

Problem: Connector failure caused data accumulation; tickets created in the source system are not reaching the brain. Handling: Bethan restarted the connector and set an expectation for completion within an hour. Watch: This is the third data freshness incident for Vantrell, but from a different connector than the previous two. Pattern suggests systemic connector instability or a configuration issue. Each failure reduces trust.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)212

Helpdeskmade from

Trail

created · Jess Dobson 12 Dec 2024 15:36
Our helpdesk connector stopped pulling new data a few days ago. No tickets have appeared in the brain since, but we've created about 20 in that time. Can you restart it?
Public reply · Bethan Lister 12 Dec 2024 19:08
Hi Jess, just so I've got this right, the connector was working until a few days ago and nothing's changed on your side? I've restarted it now. Can you check the search and tell me if the new tickets show up in the next refresh? That's usually within an hour. Thanks, Bethan
Status change · Bethan Lister 30 Dec 2024 10:58
Status change · 3 Jan 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help