B-Glass
Jess Dobson

Jess Dobson

Person

Vantrell Software logo Vantrell Software · admin

Jess Dobson is Vantrell Software's Operations Analyst and platform admin. She supplied credentials at onboarding and has raised most tickets since, several on data freshness. A hands-on user and admin, not the signatory.

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Who they are

Insight

As at Fri 9 Oct 2026

Jess Dobson is Vantrell Software's Operations Analyst and platform admin. She supplied credentials at onboarding and has raised most tickets since, several on data freshness. A hands-on user and admin, not the signatory.

Role: Operations Analyst in London, CRM role admin, with a platform admin account created on 1 Jul 2024. She managed credentials and the Zendesk mapping during onboarding and is the named contact on most support tickets.

Influence: Hugh Firth leads the calls and moves to next steps. Jess shapes adoption and raised the finance system and training questions. The evidence does not show her signing authority.

Watch: Her tickets include a connector sync failure, stale CRM contact data and a nightly refresh timeout on 21 Jul 2026. Two had slow first responses. Her reports are the clearest read on freshness risk at Vantrell.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

CRM records

OrganisationTitleRoleEmail
Vantrell SoftwareOperations Analystadminjess.dobson@vantrell.example
CRMmade from

Activity

  • 21 Jul 2026ticketDashboards not updating since last night Jess Dobson, Olivia GrantVantrell Software logoJess DobsonOlivia Grant
  • 3 Feb 2026ticketCannot save dashboard changes Jess Dobson, Bethan ListerVantrell Software logoJess DobsonBethan Lister
  • 15 Jan 2026eventBG-Demo webinar Alice Brewer, Dean Hargreaves, Sam Cheney, Wei Ling Tan, Miriam Theisen, Howard Feinberg, Jess Dobson, Lindsey Ward, Méabh Crowley, Cerys Llewellyn, Luke Oakes, Asif Nuttall, Jean Benson, Maeve Doherty, Kerryn Mibus, Jas Dhillon, Phil Royston, Karl Tennison, Ian Brearley, Shane Keane, Karin Sjöberg, Erik Wallin, Lucas Goossens, Hugh Atherton, Dylan Tremblay, Jun Tan, Kevin Lister, Tariq Saleem, Dan Hosken, Matt Colenso, Graeme Charlton, Mark Dodds, Declan Moran, Kirsteen Boyd, Abi Coombes, Tracey Bainbridge, Wouter Brouwer, Javier OrtizAlice BrewerDean HargreavesSam Cheney+35
  • 7 Jan 2026ticketContact records showing mismatched data Jess Dobson, Olivia GrantVantrell Software logoJess DobsonOlivia Grant
  • 18 Jun 2025ticketSearch results showing duplicates Jess Dobson, Olivia GrantVantrell Software logoJess DobsonOlivia Grant
  • 12 Jun 2025eventBG-Demo Customer Day Sofia Marchetti, Callum Reid, Kofi Mensah, Joanne Platt, Rob Ellery, Ravi Atherton, Toby Underwood, Neil Entwistle, Gemma Yates, Emma Croft, Jess Dobson, Natasha Greaves, Elaine Turvey, Sukhvinder Dhillon, Paula Mortimer, Yasmin Chaudhry, Sunita Bains, Paula Rennie, Huw Bevan, Owain Jenkins, Brenda Oldroyd, Anita Mistry, Clive Wardle, Phil Royston, Daisy Howes, Becky Lawton, Linnea Holm, Erik Wallin, Sofie Bech, Anders Thomsen, Fiona Marsden, Bryony Searle, Wes Jago, Matt Colenso, Lauren Pilkington, Stuart Haworth, Carl Whittle, Joe Mallinson, Aisha Bukhari, Ryan Heslop, Fiona Drummond, Fraser McAllister, Iain Lumsden, Zoe Kendrick, Trevor Mayhew, Paul Ottaway, Anthony Garrow, Sue Ditchfield, Liam Corner, Rebecca Oakes, Vikram SethiSofia MarchettiCallum ReidKofi Mensah+48
  • 5 Jun 2025email threadCustomer Day invitation Sofia Marchetti, Jess DobsonVantrell Software logoSofia MarchettiJess Dobson
  • 12 Dec 2024ticketHelpdesk connector has stopped syncing Jess Dobson, Bethan ListerVantrell Software logoJess DobsonBethan Lister
  • 28 Oct 2024ticketFiltering support tickets by date Jess Dobson, Bethan ListerVantrell Software logoJess DobsonBethan Lister
  • 1 Aug 2024callVantrell Software / BG-Demo – Onboarding Callie Brennan, Jess Dobson, Hugh FirthVantrell Software logoCallie BrennanJess DobsonHugh Firth
  • 24 Jul 2024callVantrell Software / BG-Demo – Onboarding Callie Brennan, Jess Dobson, Hugh FirthVantrell Software logoCallie BrennanJess DobsonHugh Firth
  • 11 Jul 2024callVantrell Software / BG-Demo – Onboarding Callie Brennan, Jess DobsonVantrell Software logoCallie BrennanJess Dobson
  • 5 Jul 2024email threadKickoff complete, next steps Callie Brennan, Daniel Okafor, Hugh Firth, Jess DobsonVantrell Software logoCallie BrennanDaniel OkaforHugh Firth+1
  • 4 Jul 2024callVantrell Software / BG-Demo – Kickoff Callie Brennan, Daniel Okafor, Hugh Firth, Jess DobsonVantrell Software logoCallie BrennanDaniel OkaforHugh Firth+1
  • 8 May 2024callVantrell Software / BG-Demo – Demo Tom Ashdown, Hannah Lowe, Hugh Firth, Jess Dobson, Dan DysonVantrell Software logoTom AshdownHannah LoweHugh Firth+2
CRMmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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