Feature request: export call transcripts

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Vantrell Software · Feature request: export call transcripts

Dan Dyson requested the ability to export call transcripts for external analysis. Bethan noted transcript export is on the product roadmap and offered an interim API workaround.

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As at Fri 9 Oct 2026

Dan Dyson requested the ability to export call transcripts for external analysis. Bethan noted transcript export is on the product roadmap and offered an interim API workaround.

Problem: Dan's customer success team needs to analyse transcripts outside the brain; currently they copy and paste manually. Handling: Bethan explained transcript export is planned but undated, and offered an API solution for developers comfortable with JSON. Watch: The feature gap is real but not blocking. Dan's willingness to use an API workaround suggests investment in deepening usage.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryfeature_request

Channelweb

First response (min)579

CSAT5

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created · Dan Dyson 23 Jul 2024 08:45
Currently there's no way to export call transcripts for analysis outside the brain. We'd like to download transcripts for a set of calls so we can do custom analysis in our own tools.
Public reply · Dan Dyson 23 Jul 2024 10:11
This would be really useful for our customer success team. Right now we're copying and pasting everything manually if we need text outside the platform.
Public reply · Bethan Lister 23 Jul 2024 18:24
Thanks for the request, Dan. Transcript export is something on the product roadmap, but I can't give you a date yet. In the meantime, I can show you how to use the API to pull transcript data if you have a developer who can work with JSON. Interested? Thanks, Bethan
Status change · Bethan Lister 26 Jul 2024 11:42
Status change · 30 Jul 2024 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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