HubSpot query permissions blocking sync

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Hollins Tarrant · HubSpot query permissions blocking sync

Bethan Lister provides exact list of HubSpot API permissions required: contacts, companies, deals and engagements. Customer to grant and re-sync.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Bethan Lister provides exact list of HubSpot API permissions required: contacts, companies, deals and engagements. Customer to grant and re-sync.

Problem: Customer needs specific guidance on which HubSpot API permissions to grant.

Handling: Bethan listed the four required objects: contacts, companies, deals and engagements. She instructed the customer to grant these permissions and trigger a re-sync in the brain's connector settings.

Result: Technical guidance provided; customer to implement on their side.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)78

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Trail

Internal note · Bethan Lister 9 Mar 2026 10:20
HubSpot auth successful but queries timing out. Query permissions were scoped down during migration. Need customer to grant query access on core objects.
created · Jenna Price 9 Mar 2026 12:48
Hi, we're now a few days without fresh client data. Bethan mentioned that HubSpot queries are timing out and it's down to query permissions. Our HubSpot admin had to reset things during our Salesforce migration. Can you tell us exactly which permissions the brain needs? We need this fixed. Thanks, Jenna
Public reply · Bethan Lister 9 Mar 2026 14:06
Hi Jenna, the brain needs the HubSpot API user to have query permissions on contacts, companies, deals, and engagements. If your admin grants those, the connector should start pulling data again. Once they've made the change, can you try re-syncing in the brain's connector settings? Thanks, Bethan
Status change · Bethan Lister 16 Mar 2026 16:42
Status change · 20 Mar 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help