Data sync incomplete after backfill

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Veldmaat Payments · Data sync incomplete after backfill

Backfill on 23 Jul 2026 left records out of sync; job reported completion but data incomplete; Zendesk connector pagination bug identified (offset not resetting between batches).

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What happened

What this says

As at Fri 9 Oct 2026

Backfill on 23 Jul 2026 left records out of sync; job reported completion but data incomplete; Zendesk connector pagination bug identified (offset not resetting between batches).

Problem: Backfill started 23 Jul 2026 but some records failed to sync; job reported completion despite data being incomplete. Sanne confirmed on 27 Jul 2026 that sync job kept failing silently. Handling: Bethan asked for record counts; Sanne did not provide counts initially. By 29 Jul 2026, internal investigation identified root cause: Zendesk connector pagination issue where offset not resetting correctly between batches, causing records to be skipped. Escalated to platform team.

Watch: Silent failure dangerous; pagination bug may affect other connectors; resolution status unclear at close date.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelemail

First response (min)93

Incidentinc_2026_07_refresh

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created · Sanne Bakker 23 Jul 2026 15:20
Backfill on 23 Jul 2026 left some records out of the sync. Job ran and reported completion but the data is incomplete. No error logs on our side. We need the full dataset.
Public reply · Bethan Lister 23 Jul 2026 16:53
Just so I've got this right: the backfill started on 23 Jul 2026 and some records failed to sync? Can you share the count of records expected versus loaded? Thanks, Bethan
Public reply · Sanne Bakker 27 Jul 2026 11:50
Still not complete. Checked the logs. Sync job keeps failing silently. This is affecting our data quality and we need it resolved. Sanne
Internal note · Bethan Lister 29 Jul 2026 14:18
Pagination issue in the Zendesk connector: offset not resetting between batches, causing records to be skipped. Escalating to Kieran.
Public reply · Bethan Lister 29 Jul 2026 14:37
I've identified the issue: pagination in the Zendesk connector where offsets aren't resetting correctly between batches, causing records to be skipped. Escalating to the Platform team now for a fix. Thanks, Bethan
Status change · Bethan Lister 30 Jul 2026 14:17
Status change · 3 Aug 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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