Refresh not complete at 07:00

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Veldmaat Payments · Refresh not complete at 07:00

Veldmaat Payments' nightly data refresh finished at 07:20 instead of 07:00 on 1 Jun 2026. Bethan Lister identified the Exact Online connector's API responding slowly as the cause, a third-party issue not attributable to BG-Demo.

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As at Fri 9 Oct 2026

Veldmaat Payments' nightly data refresh finished at 07:20 instead of 07:00 on 1 Jun 2026. Bethan Lister identified the Exact Online connector's API responding slowly as the cause, a third-party issue not attributable to BG-Demo.

Problem: Sanne Bakker reported that the nightly refresh did not complete by the 07:00 deadline on 1 Jun 2026, finishing at 07:20. The ticket was marked high priority. Handling: Bethan Lister responded in just over two hours and investigated the refresh logs. She found that the Exact Online connector's API was responding slowly, which slowed the overall job. No errors occurred in BG-Demo's systems and no changes had been made to the customer's data or connectors. Watch: The issue was external to BG-Demo and resolved naturally. Monitor whether the Exact Online connector continues to experience API slowness in future refresh cycles, as a recurring pattern could indicate a deeper issue.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelchat

First response (min)118

CSAT5

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created · Sanne Bakker 1 Jun 2026 08:55
Refresh not complete at 07:00 again. Started late again, finished 07:20 this morning. Sanne
Public reply · Bethan Lister 1 Jun 2026 10:53
Hi Sanne, I'm seeing the refresh logs. Looks like it kicked off around 22:55 last night but took longer than usual to process the data. Can you confirm if anything changed on your side – added connectors, increased data volume, or any system changes in the past week? Thanks, Bethan
Internal note · Bethan Lister 1 Jun 2026 12:17
Spoke to Sanne. No changes on their side. Refresh job running slower than baseline. Exact Online connector is the bottleneck – their API responding slowly. No errors in ingestion logs. Issue on the API side, not ours.
Status change · Bethan Lister 3 Jun 2026 12:46
Status change · 7 Jun 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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