Daily refresh not complete by 07:00

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Veldmaat Payments · Daily refresh not complete by 07:00

Sanne Bakker reported the nightly refresh was running slower than baseline since early May. Bethan identified the HubSpot connector pulling more slowly than expected and asked Arjun Nair to investigate the connector performance.

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What happened

What this says

As at Fri 9 Oct 2026

Sanne Bakker reported the nightly refresh was running slower than baseline since early May. Bethan identified the HubSpot connector pulling more slowly than expected and asked Arjun Nair to investigate the connector performance.

Problem: the nightly refresh pipeline is running slower than baseline, causing completion delays. Bethan diagnosed the HubSpot connector as the bottleneck, pulling data more slowly than expected. Handling: Arjun Nair was asked to review the connector performance on Veldmaat's account to identify what is different. Watch: sustained connector slowness, especially on a key data source like HubSpot, signals either a source-side API throttle, Veldmaat's data volume spike, or a query plan inefficiency on the BG-Demo side. Unresolved, this directly threatens the 07:00 SLA.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)124

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Internal note · Bethan Lister 18 May 2026 10:13
Spotted another late refresh alert from Veldmaat on platform dashboards this morning. Consistent pattern since May. Check with Arjun on connector performance.
created · Sanne Bakker 18 May 2026 14:21
Refresh not done at 07:00 again. This has been happening since early May. Need to understand what changed.
Public reply · Bethan Lister 18 May 2026 16:25
I've reviewed the refresh logs and the pipeline is running slower than baseline. The HubSpot connector is pulling more slowly than expected. I've asked Arjun to look at the connector performance on your account to see what's different. Thanks, Bethan
Status change · Bethan Lister 22 May 2026 14:50
Status change · 26 May 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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