Refresh not complete at 07:00 Amsterdam

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Veldmaat Payments · Refresh not complete at 07:00 Amsterdam

Refresh not completing by 07:00 Amsterdam time (three delays of 7–18 minutes over three days); Exact Online API pagination is bottleneck; customer indexing tens of thousands of records per run.

Priority high

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What happened

What this says

As at Fri 9 Oct 2026

Refresh not completing by 07:00 Amsterdam time (three delays of 7–18 minutes over three days); Exact Online API pagination is bottleneck; customer indexing tens of thousands of records per run.

Problem: Sanne reported refresh delays of 7–18 minutes past the 07:00 target on three consecutive days. Handling: Bethan requested refresh logs and record counts. Sanne provided logs on 6 May 2026 showing Exact Online connector as the bottleneck; tens of thousands of records indexed per run. Internal analysis identified Exact Online API pagination as the cause, not BG-Demo infrastructure.

Watch: Pattern of delays suggests higher-than-baseline load or API response issues on vendor side. No escalation to platform team shown in resolved ticket.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)143

CSAT5

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Trail

created · Sanne Bakker 1 May 2026 17:41
Refresh not complete at 07:00 Amsterdam. Last three days: 07:12, 07:18, 07:14. Pattern of delays. Checking on your side? Sanne
Public reply · Bethan Lister 1 May 2026 20:04
Thanks for those timestamps, Sanne. Can you share one of the refresh logs from the past couple of days? That'll let me see where the bottleneck is. Also, how many records are we indexing on each run? Thanks, Bethan
Public reply · Sanne Bakker 6 May 2026 13:53
Logs attached. Ingestion is taking longer than expected. Exact Online connector is the slowest. We're indexing tens of thousands of records per run. Sanne
Internal note · Bethan Lister 6 May 2026 14:13
Logs show Exact Online API responding slowly. Pagination is the bottleneck. Customer's volume is high but manageable. Need Ewan to review connector polling rate.
Status change · Bethan Lister 11 May 2026 14:24
Status change · 15 May 2026 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help