Dashboard performance issue

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Brackwell Freight Ltd · Dashboard performance issue

Dashboard pages, particularly deal detail views, took 30+ seconds to load. A backend query latency spike was detected and resolved, but issue re-occurred during daily retail calls.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Dashboard pages, particularly deal detail views, took 30+ seconds to load. A backend query latency spike was detected and resolved, but issue re-occurred during daily retail calls.

Problem: Liam Doherty reported dashboard sluggishness with deal view pages taking half a minute or more. These numbers are used in daily retail calls. Handling: Support identified a backend query latency spike around 10:45 that resolved by 11:00. Bethan escalated to platform team (Ewan Pryce) for investigation of query logs and backend performance. Watch: Performance issue directly impacts revenue-facing work on retail calls. The spike suggests a query optimization issue or backend resource contention. First response time was slow at 385 minutes.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)385

CSAT5

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Trail

Internal note · Bethan Lister 4 Apr 2025 11:36
Dashboard query latency spike detected around 10:45, resolved by 11:00. Appears to be backend-related. Looping in Ewan to investigate query logs and backend performance.
created · Liam Doherty 4 Apr 2025 16:44
Right, so the dashboards have been a bit sluggish the last few days. When the account managers are looking at deal details, the pages are taking way too long to load – sometimes half a minute or more. We need this sorted, because the team's using these numbers in daily retail calls. Can we see what's going on? Cheers, Liam
Public reply · Bethan Lister 4 Apr 2025 23:09
Thanks, Liam. Just so I've got this right – the account managers are seeing slow loading on the deal view pages in the dashboards. I've picked this up with our platform team and they're looking into the backend to see what's causing it. I'll keep you posted with an update as soon as I have more information. Cheers, Bethan
Status change · Bethan Lister 10 Apr 2025 11:36
Status change · 14 Apr 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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