Who they are
Insight
As at Fri 9 Oct 2026Femke Jansen is a Merchant Account Manager at Veldmaat Payments and a hands-on user, not an admin. She backed the brain at the demo but says stale data and thin colleague adoption are hurting trust. The evidence does not show her role in the buying decision.
Role: Merchant Account Manager in Amsterdam, CRM role user, platform user created on 5 Jan 2026, not an admin. She took a live merchant question in the 27 Oct 2025 demo and attended the Feb and Mar 2026 training calls.
Influence: She voices the account manager view and says colleagues return to HubSpot. Sanne Bakker is the one she says keeps a log of late refreshes. The evidence does not show who decides or signs.
Watch: She wants to use the chat daily and offered to bring two colleagues to the next session. She asked to be told when loads are fixed, with evidence. Her trust depends on clean mornings.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Veldmaat Payments | Merchant Account Manager | user | femke.jansen@veldmaat.example |
Activity
- 2 Mar 2026callVeldmaat Payments / BG-Demo – Training
- 25 Feb 2026email threadMerchant view training: scheduling
- 23 Feb 2026callVeldmaat Payments / BG-Demo – Training
- 27 Oct 2025callVeldmaat Payments / BG-Demo – Demo
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