Merchant view training: scheduling
Email thread Veldmaat Payments · cs
Yusuf arranges merchant view training for Femke, an account manager. She asks for an afternoon slot and an end-to-end merchant example. Yusuf offers Tuesday 14:00 with a sample from her own portfolio.
What was said
What this says
As at Fri 9 Oct 2026Yusuf arranges merchant view training for Femke, an account manager. She asks for an afternoon slot and an end-to-end merchant example. Yusuf offers Tuesday 14:00 with a sample from her own portfolio.
Ask: Femke wants to see one merchant end to end, because some of her merchants are waiting for answers. She declined the morning slot because of merchant calls.
Customer view: She is practical and short on time, and wants proof of day-to-day use rather than a demonstration.
Next: Yusuf's reply came several days after her request. He will send the invite once she confirms 14:00.
The thread
Updated 9 Oct 26Messages
Yusuf Demir 25 Feb 2026 13:32Hi Femke, Elena asked me to set up the merchant view training for you and the other account managers. It covers how to find a merchant, read the HubSpot and Zendesk history together, and what to do when a field looks out of date. Would next Tuesday at 10:00 suit you? About an hour, on a video call. Thanks, Yusuf
Femke Jansen 25 Feb 2026 14:48Hi Yusuf, Tuesday morning is difficult, I have merchant calls. Can we do the afternoon? Just to be clear, I need to see one merchant end to end. Some of my merchants are waiting for answers. Groeten, Femke- Yusuf Demir 2 Mar 2026 08:52Hi Femke, Sorry for the delay, I wanted to check the afternoon slots first. Tuesday at 14:00 is free on my side. I've also asked the team to prepare a sample merchant from your portfolio so you can see your own data, not a demo set. If 14:00 works, I'll send the invite today. If a merchant is waiting in the meantime, send me the name and I'll check what the brain holds for it. Thanks, Yusuf