Dean Hargreaves
Person
Brackwell Freight Ltd · user
Depot user at Brackwell Freight Ltd in Warrington, not an admin. He uses the account view daily between calls and raises most of the support tickets. Persistent slowness and sync defects are the recurring friction.
Who they are
Insight
Current to 13 Oct 26Depot user at Brackwell Freight Ltd in Warrington, not an admin. He uses the account view daily between calls and raises most of the support tickets. Persistent slowness and sync defects are the recurring friction.
Role: Dean is a Depot Account Manager with a user account created on 11 Dec 2023 and no admin rights. He was in the 6 Oct 2023 demo and the January 2024 training sessions with Aisha Rahman.
Influence: he is a hands-on user, not a buyer. Liam Doherty and Aisha led the commercial and admin side, and the evidence shows no decision role for Dean.
Watch: slowness in the account view recurred across 2024 and 2025, and he reported duplicate records twice. A 29 Dec 2025 BB-Demo invitation notes fewer people opening the account view, and no reply from him is recorded.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Brackwell Freight Ltd | Depot Account Manager | user | dean.hargreaves@brackwellfreight.example |
Activity
- 15 Jan 2026eventBB-Demo webinar
+35 - 29 Dec 2025email_threadInvitation to a BB-Demo webinar
- 30 Oct 2025email_threadFollowing up on your account view issue
- 29 Oct 2025ticketCan't access customer account
- 17 Jul 2025eventBB-Demo webinar
+20 - 8 Jul 2025ticketCustomer list filter not working
- 26 Jun 2025ticketDuplicate records in account view
- 22 Jun 2025email_threadInvitation to our July webinar
- 27 Feb 2025ticketCustomer account search returning wrong results
- 31 Jan 2025ticketCRM customer data not syncing
- 24 Sep 2024ticketAccount status filter not loading
- 23 Jul 2024email_threadSlow account view: following up
- 22 Jul 2024ticketHow to search for a customer account
- 29 Apr 2024ticketDuplicate customer records in the system
- 15 Feb 2024ticketHow do I view a customer account and their recent calls together?
- 15 Jan 2024callBrackwell Freight Ltd / BB-Demo – Training
- 11 Jan 2024callBrackwell Freight Ltd / BB-Demo – Training
- 9 Jan 2024email_threadGetting the depot team trained on the brain
- 5 Jan 2024email_threadTraining session for the depot team
- 6 Dec 2023ticketCan't log in – access denied
- 10 Oct 2023email_threadFollow-up: demo on your own data
+2 - 6 Oct 2023callBrackwell Freight Ltd / BB-Demo – Demo+2