Thorverton Creamery

Thorverton Creamery has two Growth tier proposals and a security questionnaire, none executed. The 1 Oct 2026 proposal quotes £50k a year and £62k first-year investment. It differs from the 28 Sep 2026 draft on support response and adds same-price renewal wording.

Executed: no document for Thorverton Creamery is executed. No price, term, service level or billing is contracted, and every executed term below is empty.

Open items: the 1 Oct 2026 proposal by Matteo Ricci is stored as final, but it is an unsigned proposal. It quotes £50k annual subscription, £62k first-year investment, 99.5% availability, nightly refresh by 07:00 and eight weeks to go-live.

The 28 Sep 2026 Proposal v1 is a draft and is superseded in practice by the 1 Oct 2026 proposal. It quotes the same £50k and £62k, labelled total investment, with go-live only late 2026.

The 11 Sep 2026 security questionnaire, answered by Theo Gallagher, is a set of statements, not a contract. It states SOC 2 Type II is still being worked towards, which a cautious buyer may press on.

Contradictions: the 28 Sep 2026 draft quotes a one-hour priority response in business hours. The 1 Oct 2026 proposal states no P1 response time, service credits, payment terms or connector delivery dates.

The 1 Oct 2026 proposal adds that the subscription renews on each anniversary at the same price unless a different tier is chosen. The draft carries no renewal-price term, and the customer may rely on the later wording at renewal.

Commitments: there are no live commitments, because nothing is executed. The questionnaire's incident notice, recovery and audit log statements are representations, not contracted obligations.

Gaps: the documents show no order form, signatory, start date, term length or connector commitments. They do not show which customer contact received either proposal or whether Thorverton Creamery has agreed it.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026