Kaltenbrunn Medizintechnik

Three documents were executed on 17 Apr 2026: the order form, MSA and DPA. Together they set an Enterprise term from 1 May 2026 to 30 Apr 2027 at £125k a year plus £30k implementation. Two drafts remain on file. No connector dates or renewal terms are set.

Executed: The signed order form, Master Services Agreement and Data Processing Agreement all carry the date 17 Apr 2026. The order form sets an Enterprise term from 1 May 2026 to 30 Apr 2027, with an annual recurring charge of £125k billed annually in advance.

Executed, continued: The order form also sets a one-off implementation fee of £30k, invoiced separately, and a total contract value of £155k, which it says is not an annual price. The signed MSA takes precedence over any earlier draft, quotation or system record.

Open items: Two drafts remain in the folders, Proposal v1 dated 11 Feb 2026 and Master Services Agreement v2 dated 17 Mar 2026. Both, and the final proposal of 16 Feb 2026, were superseded by the executed paper of 17 Apr 2026.

Contradictions: The MSA v2 draft of 17 Mar 2026 left the data residency wording in clause 7 and the connector live-within periods open. The signed MSA fixes data in an EU region and covers up to twelve connectors. Price and service levels match across the draft and executed copies.

Commitments: These obligations are live under the executed documents:

• Availability 99.9% and P1 first response of half an hour, under the order form
• Nightly refresh complete by 07:00 customer local time on business days
• Service credit of 10% of one month's fee for each month with a breach, for availability and data freshness
• Invoices payable 30 days from the invoice date
• Data held in an EU region, not moved without the customer's written agreement, under the DPA

Gaps: All nine documents were read. No executed document names the customer signatory or sets connector delivery dates. The order form states no renewal terms beyond the 30 Apr 2027 end date.

Gaps, continued: The onboarding plan of 10 May 2026 and the QBR deck of 7 Oct 2026 both quote £125k as contracted annual recurring revenue. The order form names this figure the annual recurring charge.

Gaps, further: Section 6 of the security questionnaire of 23 Jan 2026 lists three items still needing written confirmation. The QBR deck says there is no measured value case in money terms yet.

AI · claude-opus-5-5 · 13 Oct 2026