Grisedale Search & Selection

The executed order form of 27 Apr 2026 governs: Growth plus five extra connectors at £48k a year, 1 May 2026 to 30 Apr 2027, 99.5% availability. It omits the higher availability the proposal promised, and three records cite a £24k figure that no executed form states.

Executed: The order form signed 27 Apr 2026 is the governing paper. It covers Growth plus additional five connectors at an annual recurring total of £48k, from 1 May 2026 to 30 Apr 2027, under the Master Services Agreement and Data Processing Agreement both signed 17 Apr 2024.

Price lines: The Growth line is £44k and the connector line £4,500, neither discounted. Billing is annual in advance, payment 30 days from invoice, and "Prices are fixed for the term stated above."

Earlier paper: Three earlier executed order forms have all reached their end dates and no longer govern. They are the Starter form of 17 Apr 2024 at £20k, the Starter renewal of 25 Apr 2025 at £20k and the connector add-on of 30 Sep 2025 at £4,500.

Open items: No draft or proposal is live. The 2 Mar 2026 renewal proposal offered Growth at £48k or a Starter alternative, and the 27 Apr 2026 form shows Growth was signed.

Contradictions:

• The 2 Mar 2026 proposal promised Growth a higher availability commitment, but the 27 Apr 2026 form holds 99.5%, as the Starter forms did.
• The 25 Feb 2026 draft, 1 Mar 2026 QBR and 2 Mar 2026 proposal call £24k the current contracted figure, which no executed form states.
• The 30 Sep 2025 add-on form gives £2,614 total contract value against a £4,500 annual price, unreconciled, as the 1 Sep 2025 proposal does.
• The 30 Sep 2025 add-on form cites a Master Subscription Agreement, but the executed agreement is a Master Services Agreement.

Commitments: The 27 Apr 2026 form commits to availability of 99.5%, P1 first response of 1 hour (business hours) and a credit of 10% of one month's fee per month with an availability breach. Data freshness is not credited.

Data terms: The Data Processing Agreement requires breach notice without undue delay. It keeps data in Grisedale Search & Selection's own Snowflake account unless Grisedale gives written instruction.

Gaps: The roll-up covers all 21 documents. None names the customer signatory on the current form, connector go-live dates or a renewal notice period for the 30 Apr 2027 end.

Ownership: The 31 Aug 2026 QBR says Priya Raman, who signed for BB-Demo, has left, so the account has no active commercial owner. It names Marcus Bell as the day-to-day contact and reports active users falling sharply against 40 licensed.

AI · claude-opus-5-5 · 12 Oct 2026