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Hollie Grieve

Staff

Customer Success Manager · customer success · reports to Sofia Marchetti

Hollie Grieve is a London CSM who joined on 2 Mar 2026. She carries nine accounts, led by Quarrington Care Network, and the recent reads show rising usage with value cases and renewal conversations to follow.

How they work

Insight

As at Fri 9 Oct 2026

Hollie Grieve is a London CSM who joined on 2 Mar 2026. She carries nine accounts, led by Quarrington Care Network, and the recent reads show rising usage with value cases and renewal conversations to follow.

Role: Hollie Grieve joined BG-Demo as a Customer Success Manager on 2 Mar 2026 and reports to Sofia Marchetti. She runs check-ins, QBRs and renewal conversations for her customers.

Book: Nine accounts, with Quarrington Care Network the most active at 18 pieces of activity, then Hollowmere Care Group at 7 and Hartside Student Living at 6. Counts show 28 calls attended, 24 recorded calls and 19 email threads.

Evidence: Recent reads show usage rising across most accounts. Several customers, including Copperwick Logistics and Pemaquid Analytics, are asking for a defensible value case before renewal.

Now: Open items include the Hollowmere freshness credit check, the Copperwick ROI page and the Quarrington role configuration for privacy. Leave is booked for 14 Oct 2026 to 15 Oct 2026.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

On record

Updated 9 Oct 26

Organisations9

Calls28

Email threads19

Deals0

Documents6

Events0

Computedmade from

Calls

QBR9 Oct 2026Copperwick Logistics · Hollie Grieve

QBR29 Sep 2026Hollowmere Care Group · Hollie Grieve

Check In28 Sep 2026Pellegrin Hart Benefits · Hollie Grieve

QBR18 Sep 2026Quarrington Care Network · Hollie Grieve

Check In14 Sep 2026Copperwick Logistics · Hollie Grieve

QBR11 Sep 2026Hartside Student Living · Hollie Grieve

Time off

From	To	Type	Days	Status
8 Dec 2026	10 Dec 2026	holiday	3	booked
14 Oct 2026	15 Oct 2026	holiday	2	booked
12 Aug 2026	24 Aug 2026	holiday	9	taken
18 May 2026	20 May 2026	sick	3	taken
5 May 2026	7 May 2026	holiday	3	taken
15 Apr 2026	15 Apr 2026	sick	1	taken
25 Mar 2026	25 Mar 2026	holiday	1	taken

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.