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Hamza Akhtar

Staff

Implementation Consultant · customer success · reports to Sofia Marchetti

Hamza Akhtar is an Implementation Consultant in customer success, London. He leads onboarding and training across a wide book, with 151 calls attended, 90 email threads and 19 documents authored. No tickets are assigned to him.

How they work

Insight

As at Fri 9 Oct 2026

Hamza Akhtar is an Implementation Consultant in customer success, London. He leads onboarding and training across a wide book, with 151 calls attended, 90 email threads and 19 documents authored. No tickets are assigned to him.

Role: Hamza joined on 2025-04-28 as an Implementation Consultant and reports to Sofia Marchetti. He runs kickoffs, connector set-up, training and handover to the CSM.

Book: He carries a wide book of accounts, led by Hollowmere Care Group and Carnmoor Fleet Leasing. Recent reads cover Hollowmere, Penwortham Mutual, Tallowfield Health Partners, Hartside Student Living and Llano Crossing Software.

Evidence: Reads show positive onboarding at Penwortham Mutual and Llano Crossing Software. Tallowfield Health Partners shows thin early use, with about one active user in the last month.

Now: Penwortham Mutual has asked to discuss adding users, and the evidence does not show a reply. Several accounts lean on one admin or power user.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

On record

Updated 9 Oct 26

Organisations0

Calls151

Email threads90

Deals0

Documents19

Events0

Computedmade from

Calls

No calls in the last four weeks.

Time off

From	To	Type	Days	Status
27 Nov 2026	30 Nov 2026	holiday	2	booked
28 Sep 2026	28 Sep 2026	holiday	1	taken
14 Sep 2026	14 Sep 2026	holiday	1	taken
9 Aug 2026	20 Aug 2026	holiday	9	taken
20 Jul 2026	24 Jul 2026	holiday	5	taken
13 Apr 2026	15 Apr 2026	holiday	3	taken
20 Mar 2026	20 Mar 2026	holiday	1	taken
27 Feb 2026	27 Feb 2026	sick	1	taken
10 Dec 2025	12 Dec 2025	holiday	3	taken
9 Aug 2025	19 Aug 2025	holiday	7	taken
20 Jun 2025	24 Jun 2025	holiday	3	taken

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.