Demo, Kersey Mill Foods

Email thread

Gillian Woolnough is interested and asked for a deeper walkthrough of how calls get indexed, which her ops team cared about most. Hannah Lowe is booked for Friday at 14:00, which Gillian confirmed.

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What was said

What this says

As at Fri 9 Oct 2026

Gillian Woolnough is interested and asked for a deeper walkthrough of how calls get indexed, which her ops team cared about most. Hannah Lowe is booked for Friday at 14:00, which Gillian confirmed.

Ask: Gillian wants more detail on call indexing, the area her ops team cared most about.

Customer view: She says they are "definitely interested" and accepted the Friday 14:00 slot without pushback.

Next: Hannah runs through the call flow. A demo booking for the following week was also offered by Tom.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2024-07-15

Last message2024-07-18

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Messages

Tom Ashdown 15 Jul 2024 16:38
to Gillian Woolnough
Hi Gillian, Really enjoyed the call with you and your team today. I've asked Hannah to put together a quick summary of the data points we walked through and what the dashboard would show. Let me know what questions come up. No drama getting a demo booked for next week if you're ready. Cheers, Tom
Gillian Woolnough 16 Jul 2024 17:01
to Tom Ashdown
Tom, Thanks for that. We're definitely interested. Can Hannah walk us through a bit more on how calls get indexed? That's the bit our ops team cared most about. Gillian
Tom Ashdown 18 Jul 2024 08:03
to Gillian Woolnough
Gillian, Hannah's got some time Friday afternoon if that suits, she can run through the call flow in detail. Does 14:00 work? Cheers, Tom
Gillian Woolnough 18 Jul 2024 10:27
to Tom Ashdown
Yes, Friday 14:00 is perfect. Thanks.

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help