Proposal for you to review

Email thread

After the demo, Tom Ashdown sent Naomi Fordham and Geoffrey Rowe a Starter plan proposal on 18 Dec 2023. Geoffrey replied on 20 Dec 2023 that they would review internally and give feedback in a couple of weeks.

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What was said

What this says

As at Fri 9 Oct 2026

After the demo, Tom Ashdown sent Naomi Fordham and Geoffrey Rowe a Starter plan proposal on 18 Dec 2023. Geoffrey replied on 20 Dec 2023 that they would review internally and give feedback in a couple of weeks.

Ask: Tom offered a Starter plan to connect the customer's helpdesk and CRM data, and offered to talk it through.

Customer view: Geoffrey, the Managing Director, was courteous but non-committal. The proposal is an open item, not executed paper.

Next: the evidence does not show the promised feedback or any decision.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2023-12-18

Last message2023-12-20

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Messages

Tom Ashdown 18 Dec 2023 13:20
to Naomi Fordham, Geoffrey Rowe
Hi Naomi and Geoffrey, Following on from the demo, I wanted to send over a proposal for a Starter plan. This will give you a strong foundation to connect your helpdesk and CRM data. Happy to talk through it if you'd like. Best, Tom
Geoffrey Rowe 20 Dec 2023 15:30
to Tom Ashdown
Tom, Thanks for putting this together. We'll review it internally and get back to you with feedback in the next couple of weeks. Cheers, Geoffrey

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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