Connector sync issue

Email thread

Calum Sneddon reported the Salesforce connector stopped syncing. After a credential refresh he got a 'permission denied' error. Bethan Lister suspects the API user lost a role and asked for the Salesforce admin to check.

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What was said

What this says

As at Fri 9 Oct 2026

Calum Sneddon reported the Salesforce connector stopped syncing. After a credential refresh he got a 'permission denied' error. Bethan Lister suspects the API user lost a role and asked for the Salesforce admin to check.

Ask: Bethan asked Calum to refresh the credential, then to have the Salesforce admin check the connector user's permissions.

Customer view: Calum said nothing was changed on the Salesforce side that they know of. No reply to the last message appears in the thread.

Next: Await the admin check. Records have been missing for more than a week, so freshness is at risk.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2024-08-16

Last message2024-08-22

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Messages

Bethan Lister 16 Aug 2024 12:01
to Calum Sneddon
Hi Calum, Thanks for reaching out. Just so I've got this right, you're seeing the Salesforce connector stop syncing records about a week ago? Can you try refreshing the credential in the admin panel and let me know what error message you see? Thanks, Bethan
Calum Sneddon 19 Aug 2024 14:37
to Bethan Lister
Hi Bethan, We refreshed it and now we're getting a 'permission denied' error. We haven't changed anything on the Salesforce side that we know of. Calum
Bethan Lister 22 Aug 2024 08:07
to Calum Sneddon
Thanks Calum. That sounds like the API user lost a role. Can you ask your Salesforce admin to check the connectors user still has the required permissions? I'll be here once you've checked that. Bethan

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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