Dashboard refresh issue: resolved

Email thread

Scott Galbraith reported the admin dashboard refresh stalling after 06:00. Bethan Lister found a query performance issue and optimised it. Scott confirmed on 29 Nov 2024 it was fixed and running faster.

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What was said

What this says

As at Fri 9 Oct 2026

Scott Galbraith reported the admin dashboard refresh stalling after 06:00. Bethan Lister found a query performance issue and optimised it. Scott confirmed on 29 Nov 2024 it was fixed and running faster.

Ask: Scott raised a dashboard refresh stall that began about a week earlier, limited to the admin dashboard, with connectors all green.

Customer view: positive. He confirmed the fix and thanked Bethan for the quick fix.

Next: none open. This was a query performance issue, not a connector or data freshness fault.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2024-11-25

Last message2024-11-29

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Messages

Bethan Lister 25 Nov 2024 10:11
to Scott Galbraith
Hi Scott, Just so I've got this right: you're seeing the dashboard refresh stalling after 06:00 some mornings? Can you tell me if it's happening on all pages or specific ones? Thanks, Bethan
Scott Galbraith 27 Nov 2024 15:47
to Bethan Lister
Hi Bethan, It's the admin dashboard only. I checked the connectors and they all show green. Started happening about a week ago. Scott
Bethan Lister 27 Nov 2024 17:22
to Scott Galbraith
Right, I can see a query performance issue on that dashboard. I've optimised it and it should clear before tomorrow. Can you try a refresh and let me know what you see? Thanks, Bethan
Scott Galbraith 29 Nov 2024 12:49
to Bethan Lister
Bethan, Tested this morning and it's fixed. Running much faster now. Cheers for the quick fix. Scott

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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