Demo follow-up

Email thread

After the demo, Phil Catterall asked whether the brain can ingest Salesforce and the support system together, and what the SLA is if the partner data connector fails. Matteo Ricci answered and pushed for the proposal stage. No customer reply follows.

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What was said

What this says

As at Fri 9 Oct 2026

After the demo, Phil Catterall asked whether the brain can ingest Salesforce and the support system together, and what the SLA is if the partner data connector fails. Matteo Ricci answered and pushed for the proposal stage. No customer reply follows.

Ask: Phil, the Data Platform Manager, wanted simultaneous ingestion confirmed and a service answer for a failed partner data connector. He said more detailed questions would follow his review of the architecture document.

Customer view: Phil's questions are technical and cautious. Matteo's 23 Mar 2026 reply gave only that Enterprise customers have priority incident response, with no figure.

Next: there is no customer response to Matteo's request to move to the proposal stage.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-03-17

Last message2026-03-23

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Messages

Matteo Ricci 17 Mar 2026 11:13
to Clare Huddleston, Phil Catterall
Dear Clare and Phil, Thank you both for the time yesterday. I wanted to follow up with a summary of what we discussed and confirm next steps. Hannah will send you separately a detailed architecture overview for your data stack. In the meantime, could you both review the proposal draft and flag any concerns? We're planning to propose on 23 Mar 2026. Does that timeline work for your team? Best regards, Matteo
Phil Catterall 18 Mar 2026 10:15
to Matteo Ricci
Thanks Matteo, A couple of questions on the architecture: can the brain ingest from Salesforce and our support system at the same time? And what's your SLA if the partner data connector fails? I'll have more detailed questions once I've reviewed the architecture doc. Phil
Matteo Ricci 23 Mar 2026 14:11
to Clare Huddleston, Phil Catterall
Dear Clare and Phil, Thank you for your questions. Hannah confirms the architecture supports simultaneous ingestion from Salesforce and your helpdesk system. On connector issues, Enterprise customers have priority incident response. We'd like to move to the proposal stage now. Are you ready to proceed? Best regards, Matteo

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help