Following up on your support ticket
Email thread Pemaquid Analytics · support
Bethan Lister re-checked the account and asked Priscilla Bowen to retest before closing. Priscilla confirmed it works for her and the wider customer success team, and thanked Bethan for checking first.
What was said
What this says
As at Fri 9 Oct 2026Bethan Lister re-checked the account and asked Priscilla Bowen to retest before closing. Priscilla confirmed it works for her and the wider customer success team, and thanked Bethan for checking first.
Ask: Bethan Lister held the ticket open and asked Priscilla Bowen to try again and report exactly what she saw.
Customer view: Priscilla confirmed the fix on two attempts, said her team have also been in without problems, and praised the check before closing.
Next: the ticket can close. The thread does not describe the original problem.
The thread
Updated 9 Oct 26Messages
Bethan Lister 7 Oct 2026 17:08Hi Priscilla, Just so I've got this right, the problem you raised with us is now behaving as it should on our side. I've picked up the notes from the ticket and re-checked the account this afternoon, and what I see matches what you described as the expected result. Can you try it again from your end and tell me what you see? If anything still looks off, send me the exact wording of any message on screen and I'll go from there. I haven't closed the ticket. I'd rather you told me it works first. Thanks, Bethan
Priscilla Bowen 8 Oct 2026 16:36Hi Bethan, Thanks for the quick turnaround. I tried it this morning and again just now, and it works for me. The rest of the customer success team have also been in and nobody has hit anything odd. You can close the ticket. Appreciate you sticking with it, and for checking before closing it rather than just doing it. Best, Priscilla Customer Success Operations Manager, Pemaquid Analytics