What was said
What this says
As at Fri 9 Oct 2026Femke van Gestel agreed to a morning kickoff with Joost attending, and asked that orders and delivery complaints connect first, credit queries after. Laura Penhaligon confirmed that order.
Ask: Femke wants orders and delivery complaints connected first, then credit queries, and asked BG-Demo to confirm.
Customer view: engaged and practical. Joost is named as the heaviest user.
Next: Laura sends a calendar invitation for a morning slot with Joost and an agenda.
The thread
Updated 9 Oct 26Typecs
Messages3
First message2025-11-19
Last message2025-11-21
Emailmade from
Messages
- Laura Penhaligon 19 Nov 2025 14:47Hello Femke, Following our last call, I'd like to fix the kickoff session for the implementation. I suggest we use it to confirm which systems we connect first, who from your side joins, and what the account managers most need to see in their first week. Could you tell me which days work best for you and for the account managers over the next couple of weeks? A morning slot would suit me, but I'm flexible. Best regards, Laura Penhaligon Implementation Consultant, BG-Demo
- Femke van Gestel 20 Nov 2025 14:19Hi Laura, Thanks. Let's make it practical. Mornings are fine for me, the account managers are less busy before lunch. Joost will join, he is the one who will use it most. What is the plan for the first connectors? I would like orders and delivery complaints first, credit queries after. Can you confirm that order works for you? Groetjes, Femke
- Laura Penhaligon 21 Nov 2025 09:03Hi Femke, That order works well. We will start with orders and delivery complaints and bring in credit queries straight after. I'll send a calendar invitation for a morning slot early next week, with Joost included, and a short agenda so you can check it before we meet. Best regards, Laura
Emailmade from