Onboarding session: finding a time

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Hamza Akhtar and Niamh Fogarty agreed a Wednesday morning onboarding session on the support ticket and product usage connectors. Niamh is the only admin set up so far. Mostly logistical.

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As at Fri 9 Oct 2026

Hamza Akhtar and Niamh Fogarty agreed a Wednesday morning onboarding session on the support ticket and product usage connectors. Niamh is the only admin set up so far. Mostly logistical.

Ask: Hamza wanted to book the next working session on the connectors for support tickets and product usage and to check who needs admin access.

Customer view: Niamh offered Monday afternoon or Wednesday morning and said she is the only admin set up so far. She asked whether helpdesk credentials were needed in advance.

Next: Hamza will send an invite and take the credentials live in the session, with the helpdesk admin owner joining for the first fifteen minutes.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2025-08-22

Last message2025-08-22

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Hamza Akhtar 22 Aug 2025 11:53
to Niamh Fogarty
Hi Niamh, Thanks for the time on the call earlier this week. As promised, I'd like to book the next onboarding working session, where we go through the connectors for your support tickets and product usage and check who needs admin access. Could you let me know a couple of slots next week that suit you? An hour should do it. If anyone else on your side should join, such as someone from the support team, do bring them along. Best, Hamza
Niamh Fogarty 22 Aug 2025 13:51
to Hamza Akhtar
Hi Hamza, Thanks for this. Monday afternoon or Wednesday morning would work best for me. I'm the only admin set up so far, so it will probably be just me, though I may ask one of the support leads to dial in for the ticket part. One question: will you need credentials for the helpdesk in advance, or can we do that live in the session? Niamh
Hamza Akhtar 22 Aug 2025 16:34
to Niamh Fogarty
Hi Niamh, Wednesday morning is great, I'll send an invite shortly. We can do the helpdesk credentials live, that's easier and keeps them out of email. It would help if the person who owns the helpdesk admin settings is available for the first fifteen minutes or so. If you can, have a rough list of the agency groups you most want to see in the brain, and we'll start there. Speak Wednesday, Hamza

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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