What was said
What this says
Current to 11 Oct 26Callie Brennan merged the duplicate client names and proposed training. Consultants were at client sites, so training moved to early the following week and the daily refresh stays limited to Nadia Bashir and Lauren Pilkington.
Ask: Callie wanted a forty-five minute session on finding a client's open roles and complaints in one place before switching on the refresh for everyone.
Customer view: Nadia pushed back on timing because consultants were out, not on the product. The wider rollout is slipping by days.
Next: Callie sends the invite to Nadia for early the following week.
The thread
Updated 9 Oct 26Messages
- Callie Brennan 23 May 2024 12:14Hi Nadia, Thanks for the duplicate client list, it was useful. I have merged those and the names now match across the CRM and the mailbox. Before we switch on the daily refresh for everyone, I would like to run a short training session for the first group of consultants. About forty-five minutes, covering how to find a client's open roles and complaints in one place. Would tomorrow afternoon work, or is that too soon? Thanks, Callie
- Nadia Bashir 23 May 2024 12:54Hi Callie, Tomorrow is a bit tight, a few of the consultants are out at client sites. Would later in the afternoon be okay? Say after three. I can get most of the first group in a room then. Nadia
- Callie Brennan 24 May 2024 14:21Hi Nadia, Thanks for your patience on this one. Rather than rush the group, let's put the training in for early next week once the consultants are back in the office. I will send the invite to you and you can pass it on. In the meantime I will keep the daily refresh running for you and Lauren only, so you can check it first. Tell me if anything looks off. Thanks, Callie