Brenneck Pay QBR follow-up and agreed actions
Email thread Brenneck Pay · cs
After the quarterly review, Elena Novak summarised growing use, a quiet support month and three actions. Matthias Ebner agreed and wants a written governance note for the supplier register, keeping the order form separate.
What was said
What this says
As at Fri 9 Oct 2026After the quarterly review, Elena Novak summarised growing use, a quiet support month and three actions. Matthias Ebner agreed and wants a written governance note for the supplier register, keeping the order form separate.
Ask: Elena summarised the review and set out three actions: sources for each usage statement for Katrin, a role confirmation from Jonas, and a governance note for Matthias.
Customer view: Matthias agreed the actions and asked that the note cover incident escalation and BG-Demo accountability in writing. He declined to discuss the order form in this thread.
Next: Elena confirmed the action list on 8 Oct 2026 and the contract end of 2 Feb 2027 frames the renewal conversation.
The thread
Updated 9 Oct 26Messages
Elena Novak 6 Oct 2026 15:35Dear Katrin, Matthias, Jonas, Thank you for joining the quarterly business review. As agreed, here is the written summary and the actions. Summary - Usage has grown compared with the previous quarter. More of the merchant account managers and merchant risk colleagues are now working from the single merchant view. - Support was quiet. There was one ticket in the last month, and it has been resolved. - You are using the licence of 40 users well within the Growth tier, and no invoices are overdue. Actions - First, I will send Katrin the source for each usage statement above, so she can show it to the auditors. I will make sure that arrives this week. - Second, Jonas will confirm in writing which role in your Snowflake account the brain uses, so that your access documentation is current. - Third, I will prepare a short governance note for Matthias covering how the service is run and escalated. Your contract runs to 2 Feb 2027, and I will bring the renewal conversation to you in good time before then. Kind regards, Elena
Matthias Ebner 7 Oct 2026 15:08Elena, Thank you for the summary. It is clear and I agree with the actions. On the governance note: please include how incidents are escalated and who is accountable on your side, and please send it in writing. I need something I can place in the supplier register. Jonas will answer the access point directly. I will not discuss the order form here, as it is with information security and procurement. Matthias Ebner- Elena Novak 8 Oct 2026 08:43Dear all, To confirm, the actions are now as follows. - Elena: governance note for Matthias, including incident escalation and accountable owners at BG-Demo. I will include it in the written pack for the supplier register. - Elena: the source behind each usage statement, for Katrin. - Jonas: written confirmation of the role the brain uses in your Snowflake account. Katrin, please tell me if the auditors need anything in a different format. I will make sure it is sent as you need it. Thank you again for a constructive review. Kind regards, Elena